Shipping & Ordering

Orders may be placed online 24-hours a day or by calling toll free (305) 968-8129 between 9am - 5pm EST or by sending an email to customerservice@bigboxfurniture.com. Please do not include your credit card information in any email. A Big Box Furniture Co representative will contact you via phone during our regular business hours for processing.

We are pleased to offer free standard shipping throughout the 48 contiguous states on items that are Ready2Ship.  For any customized furniture items ordered from our Build2Order portfolio, a separate shipping charge will apply.. Orders ship via UPS, USPS, FedEx, or Third-Party Shipping services with tracking information available. Please note, tracking information is not always available for P.O. Box deliveries. If you have an APO address, please contact us in advance of making purchases to confirm the item(s) you are interested in can be shipped to your address.


FREIGHT DELIVERIES
Items of certain shapes, larger sizes and weights are required to ship by a 3rd party freight carrier. When placing an order for an item that ships by freight you will be notified in advance of delivery. Please note, items shipping by freight for free are for curbside or driveway delivery only. We offer White Glove Delivery (inside delivery) on most items, please add this upgrade to your purchase as you check out or contact us before or after making your purchase for associated costs.

Customers are responsible for notifying Big Box Furniture Co by phone or email within 24 hours of receiving a freight shipment if the item(s) are damaged or otherwise not intact. Please open all crates/packaging as soon as it is delivered to check the items. If the shipment appears damaged it is the client's responsibility to reject it as damaged.

WHITE GLOVE DELIVERY

Some of our products are oversized, heavy, fragile or one of a kind, and you may be required to use our Premium White Glove Delivery service to ensure that your order arrives safely to your door. If white glove delivery is selected at checkout (or otherwise requested), you will be charged a $99 Premium White Glove Delivery fee.

When your White Glove Delivery order reaches your local delivery hub, you will be contacted to schedule a by-appointment 4-hour delivery window to receive your order. White Glove Delivery is made Monday through Friday, 8 a.m. to 5 p.m.

The furniture will be carried up to (2) two flights of stairs and delivered to the customer's room of choice. The furniture is then removed from the packaging, setup, and assembled if required along with trash and debris removal.

ORDER PROCESSING
When an order is placed and payment is received, it is instantly sent for processing and shipping preparation. Unfortunately once an order is placed, we cannot alter or change it aside from address changes which can be accommodated within 48 hours of an order being placed for oversized items only. Small parcel address change requests cannot be guaranteed. Once your order has been placed in our shipping queue, we cannot make changes to the order.  Orders may be pulled and queued for shipping but may not yet have live tracking data. Live tracking is available for select carriers but may take as much as 72 hours to populate in third party systems depending on the respective shipment. Freight tracking, particularly for White Glove LTL deliveries and oversized items may not indicate live tracking and the movement of these shipments is managed by our services department as the products are being shipped to you.

Estimated shipping times are typically 5-10 business days from orders being placed. Please note that these are only estimated shipping times and are subject to availability of products and/or manufacturer's availability. If a product you have ordered is out of stock or on backorder, we will contact you with a new estimated shipment date. At that time, you can decide to either keep the order as is, work with our customer service team to find an alternative, cancel the item, or cancel the entire order. Please note, placing an order secures placement in line for product allocation and if orders are cancelled and reinstated, the new estimated ship date may change. Please work with our customer service to determine the details of your specific items and availability. 

We make every effort to display the most current and accurate product availability information. We will notify you via email if a product's availability date changes. If there is an extended lead time, we will alert you as soon as we are made aware and advise of the most current information available from the manufacturer and freight partners.  If your preference is a cancellation, please note, cancellations much be requested in writing via email to customerservice@bigboxfurniture.com  for further assistance. Our team will be able to check the status, verify the order has not yet been dispatched and process your request accordingly.  Orders that have already been docked and are released for shipment cannot be cancelled. Please note, white glove shipments and other specialty shipments traveling via 3rd party freight carrier do not always show tracking at the time they are released for shipment and in some cases all aspects of delivery and the movement of these shipments is managed by our logistics team.