Many of the products on our site are classed as oversized items, so you can be sure we’ll find a way to get them safely to your home. We use a Freight Outside Home Delivery Service of these products, due to their size and weight. The lead time for these items is between three and seven working days and you’ll receive a call 24-48 hours before the delivery to arrange the time of delivery from the carrier. Make sure you inform the carrier about any issues that they may experience when delivering to your home or workplace to make this process as quick and easy as possible.
Are Prices on the Site in US Dollars?
Yes, all prices on our website are in US Dollars. Export orders are not charged Florida sales tax on these orders. For export orders, we can accept US credit cards but can also work with you to accept another type of credit card or wire transfer.
Do You Ship Directly to Other Countries?
When using our export service, we deliver your order directly to a South Florida freight forwarder. Most of these orders will ship within 72 hours of payment, but the lead time will vary depending on where your order is heading to.
What Happens if My Item is Damaged When it Arrives?
Our team inspects all orders before the delivery is made, so any claims for damaged goods will need to go through the carrier. We can offer transit insurance and missing items will need to be claimed for within 48 hours of you noticing that they haven’t arrived.