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Ashley Outdoor
Terms & Conditions
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*Big Box Furniture Company - Delivery Policies * 

▲ All delivery prices are based on ground floor drop off only. Extras such as stairs, installation, trash removal, wait times longer than 15 minutes and distances more than 100 feet between receiving and threshold may incur 
additional charges. Please call 305-968-8129 to arrange any additional services that may be needed. 
▲ Please be sure the area is cleared and ready for delivery of your item. Please be certain there is clear and reasonable access to the drop off point. 
▲ Delivery charges can be quoted online if the delivery address is within a 60 mile radius of our central Miami warehouse. Our local delivery teams service the entire South Florida region from Key West to Tampa. If you are
in the South Florida area, but more than 60 miles from central Miami, please call 305-968-8129 for a delivery quote. 
▲ Additionally, nearly ALL of our products can be shipped throughout the entire continental United States by calling
305-968-8129 for a quote. 

*Big Box Furniture Company - Return Policies* 

▲ You may return most purchases within 15 days of receipt for an exchange or a refund as long as the furniture is in its original condition, unassembled and in the original packaging. Altered and assembled products may not be returned. 
▲ If you would like to return an item, there may be a 25% restocking fee which will be deducted from your refund. Round trip shipping/delivery charges may also apply. 
▲ Please carefully check the dimensions of the items prior to ordering. The dimensions are available on our web site for your convenience. If you have any questions about an item, please call
305-968-8129 anytime. 
▲ Mattresses and bedding as well as special order items are not returnable. 

*Big Box Furniture Company - Damaged/Defective Items* 

▲ All of the merchandise we offer comes with manufacturer's warranties. In most cases, the warranties are for at least one year and they cover parts and labor and/or replacement. 
▲ Replacement or repair is at the manufacturer's discretion. Warranties do not cover customer abuse, abnormal wear and tear or transportation costs. 
▲ All defect/damage claims must be made within 3 days of receiving merchandise. 
▲ To submit a defect/damage claim, please send a clear photograph(s) to info@bigboxfurniture.com or call
305-968-8129. PLEASE NOTE - all damaged/defective items must be returned with the original 
packaging. 

*Big Box Furniture Company - Website Representations/Order Cancellations* 

▲ We try hard to provide accurate information on our website. On occasion, an issue might get by us. All orders will be confirmed for total accuracy prior to shipping. 
▲ All merchandise is as represented on this web site. There may, however, be minor variations in the color, tone or texture of certain products. If you have any questions, please call
305-968-8129 prior to ordering. 
▲ Orders can be cancelled prior to shipping. Once shipped, an order cannot be cancelled. Cancelling an order after shipping may result in restocking/additional delivery fees. 

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